Privacy Policy

1. Who we are

Snow@Home, Brazilian company registration CNPJ 51.422.642/0001-10, is responsible for the personal information processed through this website. Our business address is Estrada Municipal Thereza Thomazella, 432 – Galpão Luft, Distrito Industrial Pires, Extrema/MG, CEP 37642-909.

2. Information we collect

• Contact details such as name, email address and phone number.
• Order, billing and shipping details needed to complete your purchase.
• Messages, quiz answers and customer-service communications.
• Technical usage data such as IP address, device, pages viewed, clicks and referral source.
• Payments are handled by certified payment providers; we do not store complete card details.

3. How we use information

• To process payments, fulfill orders and provide customer support.
• To send requested order updates and communications.
• To prevent fraud, comply with law and protect our rights.
• To measure website and advertising performance and improve the customer experience.

4. Cookies and analytics

We use cookies and similar technologies for essential website functions, security, audience analytics and advertising measurement. Payment, analytics and advertising partners may process data under their own policies. Browser settings can be used to manage cookies, although some features may be affected.

5. Sharing and international transfers

We share only necessary information with providers supporting payments, hosting, analytics, communications and delivery, or when required by law. These providers may process information in other countries using appropriate safeguards. We do not sell personal information.

6. Retention and security

We apply technical and organizational safeguards and retain information only as long as needed for the purposes described, legal obligations, accounting and the defense of rights.

7. Your privacy rights

Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. Legal retention requirements may continue to apply.

8. Children

The product is designed for children under adult supervision, but purchases and personal-data submissions must be made by a parent, guardian or adult. We do not intentionally collect personal information directly from children.

9. Contact and updates

To make a privacy request, email contato@snowhome.com.br or contact us on WhatsApp at (11) 92007-9184. We may update this Policy and will publish the current version on this page.