Returns & Refunds Policy

1. Return requests

Contact us within 7 calendar days after delivery to request a return. If consumer law in your country provides a longer mandatory cooling-off or return period, that longer period will apply.

• Contact us before sending any item back.
• Keep the product, accessories, gifts and packaging in suitable return condition.
• We will provide return instructions and the applicable shipping procedure.

2. Damaged, defective or incorrect items

Contact us promptly with your order number, a description and photos or video. We will assess the request and provide repair, replacement, refund or another remedy required by applicable law. Statutory warranties remain unaffected.

3. Return conditions

• Include all received items and order identification.
• Damage caused by misuse, incorrect storage or failure to follow instructions is not covered, subject to individual review and mandatory rights.
• Assessment begins when the return reaches us, and we will communicate the outcome using your registered contact details.

4. Refunds

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and card issuer. Eligible full-order cancellations include shipping amounts when required by applicable law. Bank, exchange-rate or card-issuer processing times are outside our control.

5. Exchanges

Exchanges depend on stock availability. If the same item is unavailable, we will offer an appropriate alternative, store credit or refund as permitted by applicable law.

6. How to contact us

Send your name, order number, reason and supporting images to contato@snowhome.com.br or WhatsApp (11) 92007-9184. Support is available Monday to Friday, 9am–6pm Brasília time. Do not return an item before receiving instructions.